Refund policy
We want you to love what you order from Little Threads. If something isn't right, here's how it works. Nothing in this policy affects your statutory rights as a UK consumer.
Changed your mind? (standard items)
Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. Just let us know through our contact form or by email at littlethreads.shop.uk@gmail.com within those 14 days, and then send the item back within 14 days of telling us.
- Items need to be unworn, unwashed and in the condition you received them.
- Unless the item is faulty, return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.
- We'll refund the price of the item, plus standard delivery if you're returning your whole order, within 14 days of receiving it back. Refunds go to your original payment method.
Personalised items
Items made with your own name, text or details (such as our personalised Christmas jumpers) are made specially for you, so they can't be cancelled or returned for a change of mind. Please double-check spelling and sizing before ordering. If a personalised item arrives faulty, damaged or with a printing mistake on our part, you're fully covered by the section below.
Faulty, damaged or wrong items
Your rights under the Consumer Rights Act 2015 apply to everything we sell. If anything arrives faulty, damaged, misprinted or isn't what you ordered, please let us know as soon as you can, ideally with a photo. We'll send you a replacement or give you a full refund, including any delivery costs, whichever you prefer.
Sizing
Because everything is printed to order, we can't swap sizes directly. Please check the size guide on each product page before ordering. If you're unsure, message us and we'll help you pick.
How to start a cancellation or return
Contact us through our contact form or at littlethreads.shop.uk@gmail.com with your order number. We'll reply with everything you need, including where to send any return.